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Shipping and Returns Information
United States
Free Returns and Exchanges on full priced items shipped from the USA. All Weekend Boots ship from our US warehouse.
Standard Shipping ( 4-7 business days) is FREE on orders over $100. On orders 100 and under $100, there is a small Green Shipping Fee of $10.
Expedited Shipping ( 2-3 business days) is $10.
Customs and duties will be charged on arrival on The Modern Winter Boot and The Anyday Rain Boots as they are shipped from our Canada warehouse and are FINAL SALE.
Canada
Free Returns and Exchanges on full priced items shipped from the Canada. All Modern Winter Boots and Anyday Rain Boots ship from our CA warehouse.
Standard Shipping ( 4-7 business days) is FREE on orders over $100. On orders of $100 and under, there is a small Green Shipping Fee of $20 CAD.
Expedited Shipping ( 2-3 business days) is $20 CAD.
Please be aware that there may be customs charges on Weekend Boots as they ship from our USA Warehouse. They are FINAL SALE.
EU and International Orders
Standard Shipping ( 7-10 business days) is FREE on orders over $100.
Expedited Shipping ( 2-3 business days) is an additional $30.
Customs may be charged. All items are FINAL SALE.
Frequently Asked Questions:
How do I know if my order has shipped?
You’ll receive an email confirmation along with your tracking number. Check your spam folder just in case, as sometimes they may end up there!
Can I make changes to my shipping address?
Once your order has been placed, we are unable to make any changes to the shipping address.
Can you ship to P.O. boxes?
Unfortunately, we are unable to deliver packages to P.O. boxes at this time.
What happens if my package is lost or stolen?
If your package has been lost or stolen, please contact support@thesusoutdoors.com immediately.
Can I cancel my order once it's been placed?
We are committed to shipping orders quickly, so, unfortunately, we cannot cancel orders once they've been placed. Once the package arrives, you can of course coordinate a return with us.