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USA -All Weekend Boots are eligible for Return or Exchange. Rain Boots and Winter Boots are excluded and are Final Sale.
Canada -All Anyday Rain Boots and Modern Winter Boots for Return or Exchange. Weekend Boots are excluded and are Final Sale.
International Sales - all items purchased are Final Sale which means they cannot be returned, exchanged, or refunded.
We recommend checking our Size Guide before placing your order.
If you’re unsure, contact us at support@thesusoutdoors.com before you check out — we’ll help you find your perfect fit based on your usual shoe size and style preferences.
If you receive a product that is damaged or defective, please contact us within 7 days of delivery with your order number and photos.
We’ll review your case immediately and, if eligible, offer a repair, replacement, or refund.
Your satisfaction — and our commitment to quality — always come first.
Visit our Size Guide.
Our team can help match you to your Thesus size based on your current footwear brand and model.
If you’re between sizes, we’ll guide you to the best fit based on your foot shape and use (urban, outdoor, or travel).
We’re unable to make changes or cancellations once your order has been placed.
We encourage you to double-check your cart before checkout.
Our team works quickly to process orders. Once an order is placed, we cannot guarantee any changes.
If your order hasn’t yet been fulfilled, contact support@thesusoutdoors.com immediately — we’ll do our best to accommodate requests.
Every pair of shoes takes time to break in - in our case, it takes about 5 wears.
Our materials are adaptive — the fit often improves after a few wears, giving space for about 1/2 a size.
If the boots are still a bit snug, try removing the gel insole, which provides an extra 1/2 size of space.
If you have questions about fit or comfort, reach out — we can share fit-tips and care advice to help make them your favorite pair.
Orders typically ship within 2–3 business days.
Once your order ships, you’ll receive a tracking number.
Please note that shipping times may vary during high-demand periods, such as Final Sale and holidays.
Right now we are experiencing a high demand and as such, delays are taking place!
If you’re gifting our boots, we recommend checking with the recipient for their size before ordering.
Need help choosing? Email us — we’re happy to help you find the right pair or grab Thesus Gift Card.
